Privacy Policy

Secured Recovery Group ("we", "us", "our") is the trading name of Corrective Legal Services & Associates Pty. Limited (ACN 616 240 843 | ABN 83 616 240 843), incorporated 2 December 2016. We are committed to protecting the privacy of individuals who interact with our website and use our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our asset recovery and enforcement support services.

By using our website at securedrecovery.com.au or engaging our services, you agree to the collection and use of information in accordance with this policy. We operate under the Australian Privacy Act 1988 (Cth) and comply with the 13 Australian Privacy Principles (APPs). We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We may collect the following types of personal information:

• Contact information: name, email address, phone number, company name, and job title
• Enquiry details: service type requested, asset description, location, required timeframes, and any additional details you provide when contacting us
• Instruction details: information about the subject matter of enforcement or recovery instructions, including asset descriptions, debtor information (where relevant to carrying out the instruction), site locations, and supporting legal documentation
• Service delivery information: site-specific instructions, access arrangements, emergency contact details, and information necessary to deliver the services engaged
• Communication records: records of correspondence by email, phone, or through our website
• Technical information: IP address, browser type, pages visited, time and duration of visits — collected automatically when you visit our website

We only collect personal information that is reasonably necessary for the purposes described in this policy. Given the nature of our services, we may in some circumstances collect information about third parties (such as debtors or tenants) where this is provided to us by our clients as part of an instruction. We handle all such information with strict confidentiality.

We collect personal information in the following ways:

• Directly from you — when you complete an enquiry form on our website, contact us by phone, send us an email, or engage our services
• From your employer or legal representative — when a company, law firm, or financial institution engages our services and provides contact or instruction details
• As part of an instruction — where our clients provide us with information about third parties (debtors, tenants, grantors) that is necessary to carry out a lawful enforcement instruction
• Automatically — when you visit our website, we collect technical data through cookies and analytics tools (see Section 6)

We will always tell you why we are collecting your information and how it will be used, either at the time of collection or as soon as practicable afterwards.

We use the personal information we collect for the following purposes:

• To respond to enquiries and assess instructions for our services
• To deliver asset recovery and enforcement support services as agreed
• To verify legal authority and review documentation before accepting or executing any instruction
• To communicate with instructing parties about the progress and outcome of engagements
• To send invoices and manage payment for services rendered
• To maintain records of services provided for compliance, insurance, and regulatory purposes
• To improve our website content and user experience based on anonymised analytics data
• To comply with applicable legal obligations, including under the National Consumer Credit Protection Act 2009 and relevant state and territory legislation

We will not use your information for any purpose inconsistent with the purpose for which it was collected without your consent, except where required by law.

We do not sell, rent, or trade your personal information. We may disclose your information to third parties only in the following circumstances:

• Service delivery: To field operatives, contractors, and support personnel who require access to instruction details in order to deliver the services engaged
• Legal and compliance disclosure: Where required by law, court order, or government authority — including to police, regulators, or courts in connection with an enforcement action
• Service providers: To trusted third-party technology and business service providers (such as email hosting, accounting, and document storage providers) who are bound by confidentiality obligations
• Legal advisers: To our legal advisers where necessary in connection with a dispute, claim, or legal proceeding
• Business transfers: In the event of a merger, acquisition, or sale of the business, subject to equivalent privacy protections
• With your consent: For any other purpose with your express consent

We treat all instruction details with strict confidentiality. We do not disclose the identity of our clients or the details of instructions to any party not directly involved in the execution of that instruction.

Our website uses Google Analytics 4, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymised information about how visitors use our website, including pages visited, time on site, and referral sources. This information is used to improve our website and understand our audience.

The information collected by Google Analytics is transmitted to and stored by Google on servers which may be located outside Australia. Google's use of this data is governed by the Google Privacy Policy, available at policies.google.com/privacy.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout, or by adjusting your browser settings to block or delete cookies.

Our website may also use functional cookies essential for the website to operate correctly. These cookies do not collect personal information and cannot be disabled without affecting site functionality. By continuing to use our website, you consent to the use of cookies as described above.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption on our website (https)
• Password-protected systems with access controls for staff and contractors
• Secure cloud-based document storage with access limited to authorised personnel
• Confidentiality obligations in all contractor and staff arrangements
• Regular review of our data security practices

While we take all reasonable precautions, no data transmission over the internet or electronic storage is 100% secure. In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law, whichever is longer:

• Enquiry records: Retained for 2 years from the date of enquiry or for the duration of any ongoing business relationship
• Instruction and service records: Retained for a minimum of 7 years in accordance with Australian financial records obligations and to support insurance, regulatory, or liability matters
• Field documentation and reports: Retained for a minimum of 7 years given the legal and compliance nature of our services
• Website analytics data: Retained by Google Analytics for 14 months in aggregated, anonymised form

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the following rights:

• Right to access: You may request access to the personal information we hold about you at any time
• Right to correction: If you believe any information we hold is inaccurate, incomplete, or out of date, you may request that we correct it
• Right to complain: You have the right to make a complaint if you believe we have mishandled your personal information
• Right to opt out of marketing: You may opt out of direct marketing communications at any time by contacting us directly

We will respond to access or correction requests within 30 days. In limited circumstances we may decline a request — for example, where providing access would unreasonably impact the privacy of others or where the information relates to a confidential client instruction. We will always give reasons if we decline.

To request access to or correction of the personal information we hold about you, please contact us in writing using the details in Section 13. Please include:

• Your full name and contact details
• A description of the information you wish to access or correct
• Proof of identity

We will not charge a fee for lodging an access or correction request. We may charge a reasonable administrative fee for providing access to large volumes of information and will advise you of any fee before incurring it.

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us in writing. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make changes, we will update the effective date at the top of this policy.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy. Where changes are material, we will take reasonable steps to notify affected individuals directly.

For all privacy-related enquiries, access requests, correction requests, or complaints, please contact us at:

• Email: info@securedrecovery.com.au
• Phone: 03 8538 1205 (Servicing VIC, NSW, QLD)
• Entity: Corrective Legal Services & Associates Pty. Limited
• ACN: 616 240 843  |  ABN: 83 616 240 843

We will acknowledge receipt of your enquiry within 5 business days and aim to resolve all privacy matters within 30 days.